“Would an available resident please pick up the phone?” comes the overhead page in our residency clinic, reminiscent of the overhead announcements in a supermarket. I imagine a patient holding on the line, eager to ask a question, obtain medical advice, or seek reassurance. I imagine that patient might expect that the person who picks up that phone would quickly know them, understand his history, be able to speak with him from a place of knowledge… Download the full article below.